Growing a Rural DPC Practice in Year 8: How Dr. Klaucke Built Patient Trust, Avoided Burnout, and Scaled Team-Driven Care

In short

Dr Klaucke said her office landed on three important things for its mission statement: patient safety, teamwork and accountability. Dr Klaucke said she had opted out of Medicaid. Dr Klaucke said she had had a couple of doctors approach her remotely, one from North Dakota and one from southern Idaho, who were thinking about this.

Key points

• Dr Klaucke said her office's mission statement centres on patient safety, teamwork and accountability.

  Patient safety, which is obvious, but also teamwork and accountability.

• Dr Klaucke said she had opted out of Medicaid.

  we partner with Medicaid, though I have opted out of Medicaid.

• Dr Klaucke said a couple of doctors had approached her remotely, one from North Dakota and one from southern Idaho, about this.

Chapters

1. 1:25 Mission statement and team values
2. 3:31 Growth, HSA billing and follow-up systems
3. 8:11 Cell phone access and a mature practice
4. 12:36 Medicaid and care management
5. 15:57 Mentoring other physicians
6. 16:52 Balancing business and clinical work
7. 26:22 Rebuilding patient trust
8. 29:25 Closing reflections