From GameStop to DPC Owner: Dr. Sarai Ambert-Pompey on Telehealth, EHR Vetting & Trust-Based Care

In short

Dr Ambert-Pompey said Libélula is a Spanish name for dragonfly, and that dragonflies are associated with transformation. Dr Ambert-Pompey said some of her patients were former patients of Dr Gunther or knew Dr Gunther. Dr Ambert-Pompey said that in clinic-to-clinic telehealth, nurses were trained to use peripherals so that she could auscultate. Dr Ambert-Pompey said that when researching EHRs she first checked customer service and then looked at interoperability. Dr Ambert-Pompey said a salesperson demo shows the cool parts, and that a walkthrough of a whole visit is needed.

Key points

• Dr Ambert-Pompey said she checked an EHR vendor's customer service first and then interoperability.

  the first thing I checked in every single one of them was their customer service.

• Dr Ambert-Pompey said a salesperson demo shows the cool parts, and that a walkthrough of a whole visit is needed.

  If you do the demo with the salesperson, it's a salesperson, they're gonna show you the cool parts.

• Dr Ambert-Pompey said some patients found her practice through a TikTok reel.

  We also had patients from TikTok, and they saw a reel that we had in TikTok

• Dr Ambert-Pompey said a lot of people do not have insurance or have insurance they do not want to use because of the deductible.

Chapters

1. 2:43 Introducing Libélula and its name
2. 6:10 How patients find the practice
3. 9:51 GameStop, CompUSA and game reviewing
4. 15:56 Path into primary care and VA telehealth
5. 27:58 Telehealth visit tips
6. 37:10 Choosing and vetting an EHR
7. 49:47 Community outreach and DPC Summit
8. 56:08 Mentorship and closing advice

The guest's practice

Libélula Primary Care, Boise, ID · Sarai Ambert-Pompey