Working with a Virtual Assistant

In short

Dr Capella said she would rather have an assistant who lacks some skills but is willing to learn than one who has all the skills and is inflexible. Dr Boucher described a paid challenge in which an applicant is paid to do a task he sets. Dr Boucher said he would typically encourage people to use VA companies rather than post an ad on Indeed or Facebook. He also said his office administrator started as a patient's mother.

Listen on Substack (22 min)

Key points

• Dr Capella said she would rather have someone who is willing to learn the skills than someone who has them but is inflexible.

  So I would rather have someone who doesn't have all the skills but is willing to learn them

• Dr Boucher described a paid challenge in which he pays an applicant to do a task he sets.

  Like a little challenge like that, that's a paid challenge

• Dr Boucher said he would typically encourage people to use VA companies rather than post an ad on Indeed or Facebook.

  So I would typically encourage people to use one of those services rather than just

• Dr Boucher said the office administrator who runs the practice started as a patient's mother.

Chapters

1. 0:00 Introduction and why the topic came up
2. 2:15 Hosts' history with virtual assistants
3. 4:18 Selecting and training an assistant
4. 7:48 Task tracking and tolerating mistakes
5. 10:19 Paid trial tasks and sandbox charts
6. 12:50 Where to find virtual assistants
7. 16:46 Virtual versus in-person help
8. 20:37 Closing thoughts